Role: Area Sales Manager

Industry: Entertainment

Location: Dubai & Abu Dhabi

Industry: Edutainment, Education, Hospitality, Entertainment

Education: Minimum Bachelor’s Degree

Experience: 5 years + in home country and local

Female Candidates only

Driving License and a car is a must

Roles and responsibilities:

Oversee and manage the operational efficiency, customer experiences, team leadership, sales performance, standardization, compliance, safety and relationship management across the client’s centres in the designated Emirate, ensuring adherence to protocols and high standards while contributing to the overall growth and success of the organization.

• Ensure smooth functioning, adherence to protocols, and high operational standards on all the centres.
• Design, implement and update efficient processes, procedures & activities in the centres to optimize operational efficiency & cost control.
• Review & control ROTA and efficient utilization of manpower including annual leaves & attrition.
• Develop and implement customer satisfaction surveys and programs to measure and track customer satisfaction levels.
• Champion a culture of customer-centricity across the centres.
• Monitor feedback mechanisms, analyse trends, and implement strategies to address any issues.

Improve overall customer satisfaction in line with the organizational vision of providing premium experience to its customers.

 Team Leadership and Development

• Lead and motivate centre managers and staff to perform at their best, create a positive and productive work environment.
• Provide guidance, support, and training to ensure staff members deliver exceptional customer service and uphold the brand ethos.
• Provide ongoing coaching and training to ensure team members are equipped with the required skills and knowledge.

Business Objective Achievement

• Work closely with regional manager & management team to understand business objectives and contribute to the development and execution of goals.
• Contribute insights and recommendations using customer feedback, competitor analysis & benchmark data.

Collaborate with various departments to ensure smooth transitions during expansion phases, maintaining operational excellence and brand identity

Inventory Management

• Coordinate with the centres & purchase team to ensure the availability of all types of materials including IT, cafe, retail sales, stationary etc.

Oversee and manage the Inventory levels while ensuring value is within budget limits and there is nil expired or non-moving stock.

Compliance and Safety

• Ensure all centres are adhere to legal and safety standards (local & international), to guarantee a safe and secure environment for children, staff, and customers.

Stay updated with relevant regulations and industry best practices, implementing necessary changes to maintain compliance.

Reporting and Analysis

• Generate regular reports on KPIs, operational metrics, and customer feedback to evaluate each centre performance and identify areas for improvement.
• Utilize data-driven insights to make informed decisions and implement strategies that positively impact the business centre-wise.
• Submit the various management reports, update the challenges & solutions being implemented.

Role: Area Sales Manager

Industry: Entertainment

Location: Dubai & Abu Dhabi

Industry: Edutainment, Education, Hospitality, Entertainment

Education: Minimum Bachelor’s Degree

Experience: 5 years + in home country and local

Female Candidates only

Driving License and a car is a must

Roles and responsibilities:

Oversee and manage the operational efficiency, customer experiences, team leadership, sales performance, standardization, compliance, safety and relationship management across the client’s centres in the designated Emirate, ensuring adherence to protocols and high standards while contributing to the overall growth and success of the organization.

• Ensure smooth functioning, adherence to protocols, and high operational standards on all the centres.
• Design, implement and update efficient processes, procedures & activities in the centres to optimize operational efficiency & cost control.
• Review & control ROTA and efficient utilization of manpower including annual leaves & attrition.
• Develop and implement customer satisfaction surveys and programs to measure and track customer satisfaction levels.
• Champion a culture of customer-centricity across the centres.
• Monitor feedback mechanisms, analyse trends, and implement strategies to address any issues.

Improve overall customer satisfaction in line with the organizational vision of providing premium experience to its customers.

 Team Leadership and Development

• Lead and motivate centre managers and staff to perform at their best, create a positive and productive work environment.
• Provide guidance, support, and training to ensure staff members deliver exceptional customer service and uphold the brand ethos.
• Provide ongoing coaching and training to ensure team members are equipped with the required skills and knowledge.

Business Objective Achievement

• Work closely with regional manager & management team to understand business objectives and contribute to the development and execution of goals.
• Contribute insights and recommendations using customer feedback, competitor analysis & benchmark data.

Collaborate with various departments to ensure smooth transitions during expansion phases, maintaining operational excellence and brand identity

Inventory Management

• Coordinate with the centres & purchase team to ensure the availability of all types of materials including IT, cafe, retail sales, stationary etc.

Oversee and manage the Inventory levels while ensuring value is within budget limits and there is nil expired or non-moving stock.

Compliance and Safety

• Ensure all centres are adhere to legal and safety standards (local & international), to guarantee a safe and secure environment for children, staff, and customers.

Stay updated with relevant regulations and industry best practices, implementing necessary changes to maintain compliance.

Reporting and Analysis

• Generate regular reports on KPIs, operational metrics, and customer feedback to evaluate each centre performance and identify areas for improvement.
• Utilize data-driven insights to make informed decisions and implement strategies that positively impact the business centre-wise.
• Submit the various management reports, update the challenges & solutions being implemented.